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RETURNS AND RECESSI

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Right of withdrawal

a) In accordance with the legal provisions in force, the Customer has the right to withdraw from the purchase without any penalty and without specifying the reason, within a period of 14 working days from the date of delivery of the products.

b) If the Customer decides to exercise the right of withdrawal due to him, he must send an express communication with a letter via e-mail grifshopping @ gmail @ gmail.com. By law, the shipping costs related to the return of the asset are charged to the customer.

c) The withdrawal notice must contain:
Intention to use the right of withdrawal;
The name of the product or products to be returned and the relative quantities;
The bank details on which to obtain the repayment transfer (ABI Code - CAB - Current Account);
The e-mail address that shoppingtech. must use to communicate the return status

d) The goods must be returned intact, in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment) and complete with the attached tax documentation.

e) The packaging of the products to be returned is the responsibility of the customer, each product to be returned must be properly packaged to be able to bear a shipment by express courier. If you do not have more than the original packaging, you need to have a matching or superior package.

f) The delivery of the returnable product must be made to the courier within ten days of receipt of the goods at the customer's expense.

g) Damaged products will not be accepted and / or reimbursed.

h) Without prejudice to the right to verify compliance with the above, kydostore will reimburse the amount of the products subject to withdrawal as soon as possible and in any case within a maximum period of 30 days from the receipt of the returned products.

i) The shipping costs paid for the first shipment of the goods are not refundable to the customer.

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